Book a Stay Booking Terms

These Book a Stay Booking Terms ("Booking Terms") apply when you search for, request or book a Stay on a Host's property using the Book a Stay feature of Trip Tracka. Book a Stay is operated by Trip Tracka (ABN 44 880 354 959) ("Trip Tracka", "we", "us" or "our").

These Booking Terms form part of the Terms of Service and should be read together with them and our Privacy Policy. If these Booking Terms are inconsistent with the Terms of Service, these Booking Terms apply to the extent of the inconsistency for anything to do with Stays.

By requesting or making a Booking, you agree to these Booking Terms. Please read them, together with the Listing, the Host's rules and the cancellation policy, before you book.

The version of these Booking Terms that applies to a Booking is the version in force when the Booking is made. Later changes don't apply to a Booking you have already made unless the change is required by law or gives you more favourable rights.

The Listing and the Host's rules form part of your contract with the Host. If anything in a Listing or the Host's rules is inconsistent with these Booking Terms, for example a rule about extra fees, payment outside Trip Tracka or refunds, these Booking Terms apply to the extent of the inconsistency.

In these Booking Terms:

Words defined in the Terms of Service, such as Account, Member and Nomad Lifetime, have the same meaning in these Booking Terms.

Each Stay is provided by the Host, not by Trip Tracka. When a Booking is made, a contract for the Stay is formed directly between you and the Host. Trip Tracka is not a party to that contract, and we don't own, operate, manage or control any listed property.

Trip Tracka provides the Book a Stay service: the Listings, search, calendar, booking and messaging tools, payment processing and customer support. We act as the Host's limited payment collection agent for the sole purpose of accepting payment of the Host's Price from you on the Host's behalf. The Booking Fee is our own fee for the Book a Stay service. When you pay us the Total Price, your obligation to pay the Host for the Stay is satisfied, and the Host is responsible for providing the Stay.

Hosts are responsible for their Listings, their property, their Sites and facilities, their rules and complying with the laws that apply to them. We review each Listing before it goes live, but we don't visit or inspect properties, and we don't check Hosts' permits, approvals or insurance unless we say so. We don't guarantee the accuracy of what a Host says. Please read each Listing carefully and ask the Host if anything is unclear.

Book a Stay is currently available for properties in Australia, with prices in Australian dollars.

To book a Stay you must have an Account and be at least 18 years old. The person who makes the Booking must be part of the group staying, unless the Host agrees otherwise.

You are responsible for everyone in your group, including making sure they know and follow the Host's rules and these Booking Terms. Anyone under 18 must be supervised by a responsible adult throughout the Stay.

You must give accurate details when you book, including the number of guests and, where asked, the length of your vehicle or rig. If your group, vehicle or rig is larger than you booked and the Host can't reasonably fit it on your Site safely and within the Listing's rules, the Host may refuse entry. If that happens, any refund is worked out under the cancellation policy on the date you cancel, so please cancel the Booking in Trip Tracka straight away. If you think the Host refused entry unfairly, contact us at support@triptracka.com and we'll look into it. If the Host refuses entry for any other reason, it is treated as a cancellation by the Host under clause 9.1.

Bookings are for your own genuine Stay. You must not resell or transfer a Booking, or book on behalf of a business or a large event, without the Host's written agreement.

The Total Price shown before you pay is the full amount you will pay for the Booking, including the Booking Fee and any GST that applies. Nothing is added after you book. The Host must not ask you to pay any extra fee for the Stay, such as a cleaning, arrival or card fee, outside Trip Tracka. Optional goods you choose to buy on the property are covered by clause 13.2.

The Booking Fee is 5% of the Host's Price. It is charged by Trip Tracka for the Book a Stay service and is shown separately at checkout.

If you have Nomad Lifetime (see the Terms of Service), you pay no Booking Fee on the first A$1,000 of the Host's Price you book in each calendar year (1 January to 31 December, Sydney time) ("Fee-Free Allowance"). A Booking counts towards the Fee-Free Allowance for the year in which you make it, whatever the dates of the Stay, and a request to book counts while the Host is considering it. After you have used the Fee-Free Allowance, the Booking Fee applies to the rest. Checkout shows how much of the Fee-Free Allowance a Booking uses. If a Booking is cancelled, or a request is declined or lapses, the part of the Fee-Free Allowance it used is restored to the year in which the Booking was made. The Fee-Free Allowance isn't included in a free trial, has no cash value, can't be transferred and doesn't carry over to the next year.

Prices are in Australian dollars. Trip Tracka doesn't charge a card surcharge. Your bank or card provider may charge you fees, such as foreign transaction fees, which are outside our control.

Hosts set their own prices and may change them at any time, but a change doesn't affect a Booking you have already made.

Instant book. Some Hosts accept Bookings straight away. For these Listings, your Booking is confirmed when your payment is completed, or when your card is successfully saved for a later charge under clause 7.2.

Requests to book. Other Hosts review each request first. When you send a request, your card is authorised (or saved, for later Stays) but not charged. The Host has 24 hours to accept or decline. If the Host declines, or doesn't reply in time, the request lapses, any authorisation is released and you pay nothing. If the Host accepts, the Booking is confirmed and your card is charged under clause 7.

Holding your spot. While you are completing checkout, the Site is held for you for 30 minutes. If you don't finish in that time, the hold ends and the Site may be booked by someone else.

Dates and length of stay. Stays can be booked up to 12 months ahead and for up to 28 nights, subject to any minimum stay set by the Host. Check-in and check-out times are shown on the Listing.

Site Numbers. If a Host has numbered its Sites, your Booking is given a Site Number for your whole Stay. Where the Host lets Guests choose, you may pick from the Site Numbers free for all of your nights; otherwise we give you the first one free. The Host may move you to another Site of the same type if needed to run the property. Your booking page and booking emails show the Site Number you have been given, and we'll email you if it changes. If the move materially changes your Stay, contact us at support@triptracka.com and, if you ask us to, we'll cancel your Booking with a full refund. Please don't cancel it yourself in Trip Tracka, because the cancellation policy would then apply to your refund.

Confirmation. We'll email you when your Booking is confirmed. The Booking also appears in Trip Tracka and, if you choose, on your trip. Please check the details and tell us straight away if anything is wrong.

Stays starting within 45 days. You pay the Total Price in full when you book (or, for a request, when the Host accepts).

Stays starting more than 45 days away. Your card is saved when you book and the Total Price is charged automatically 45 days before check-in. Your confirmation shows the date. You can also pay from your booking page at any time before then. You authorise us to charge your saved card on that date. If the charge fails, we'll email you and try again on each of the next two days. If we still can't take payment, the Booking is cancelled, nothing is owed and the Site is released.

Payments are processed by our payment provider, Stripe. Trip Tracka doesn't store your full card number. By paying, you also agree to the payment terms Stripe presents at checkout.

If you think a payment is wrong, please contact us first at support@triptracka.com so we can fix it quickly. This doesn't stop you contacting your bank. If you dispute a valid charge with your bank while also keeping the benefit of the Booking, we may suspend your Account until the dispute is resolved.

You can cancel a Booking from the booking page in Trip Tracka. Each Listing shows its cancellation policy before you book, and that policy applies to your Booking. The policies are:

Days are counted by calendar date in Sydney time (AEST or AEDT), comparing the date you cancel with the check-in date. Before you confirm a cancellation, your booking page shows how much you'll get back.

The Booking Fee is refunded in the same proportion as the Host's Price. A full refund includes the whole Booking Fee.

Refunds go back to the card you paid with. They are usually processed straight away and normally appear within 5 to 10 business days, depending on your bank. If you cancel before your card has been charged under clause 7.2, no charge is made.

Refunds are worked out using the date you cancel in Trip Tracka. If you don't arrive and don't cancel, or you leave early, you aren't entitled to a refund under the cancellation policy for the nights you don't use. The Host can agree to give you a larger refund by asking us to process it. This clause doesn't limit any refund you are entitled to under clause 9, clause 10 or clause 15, or under the law.

Bookings can't currently be changed in Trip Tracka. To change dates or Sites, please contact the Host through Trip Tracka. If you cancel to rebook, the cancellation policy applies to the original Booking.

If the Host cancels your Booking, you receive a full refund of the Total Price, including the Booking Fee.

We may cancel a Booking, with a full refund, if:

We'll tell you as soon as we can if your Booking is cancelled, and we'll try to help you find somewhere else to stay. Except as provided by law, Trip Tracka isn't responsible for extra costs you incur because a Host cancels, but please contact us if a Host's cancellation leaves you stranded.

If a Stay can't safely go ahead because of a bushfire, flood, severe weather warning, road closure, emergency order or a similar event affecting the property or the way there, please contact us at support@triptracka.com before your check-in date where possible.

If the event means the Stay can't go ahead at all, or you can't safely get to the property, we'll cancel the Booking and refund you in full, including the Booking Fee. If only part of your Stay is affected, we'll work with you and the Host on a fair outcome, which may include new dates or a partial refund for the nights affected, even where the cancellation policy wouldn't normally allow one. This doesn't limit any right you have under the law.

Always follow the advice of emergency services and official warnings. In an emergency in Australia, call 000.

Arrival information. Before you book, the map shows only an approximate location, within about 1 km of the property. The Host's street address, the property's exact location, gate code, phone number, arrival instructions and any other details of your Booking are shown on your booking page, and emailed to you, once your Booking is confirmed and paid. You must keep this information private, share it only with the people in your group and use it only for your Stay. You must not publish the property's address or exact location, for example in a public pin, a Community post or a review, without the Host's permission. Trip stops and pins linked to your Booking always stay private and can't be added to a Community post. Members of your trip see the exact location, but anyone else who sees your trip, such as people following your trip journal or saving a copy of it, sees only the approximate location.

Rules. You must follow the Listing's rules and the Host's reasonable directions, including about dogs and other animals, fires, generators, noise, vehicles, gates, livestock and check-in and check-out times. The Host may ask you to leave if you or your group seriously or repeatedly breach the rules. A refund in that case is at the Host's discretion, subject to clause 15 and the law.

Assistance animals. If you rely on an assistance animal, please tell the Host before you arrive. Hosts must comply with anti-discrimination laws that protect people who use assistance animals.

Looking after the property. Treat the property and the environment with respect. Leave your Site as you found it, take your rubbish with you unless bins are provided, use only the facilities you have booked, follow fire bans and keep to the areas the Host allows.

Damage. You are responsible for loss or damage to the Host's property caused by you, your group or your animals, beyond normal wear and tear. Trip Tracka doesn't hold security deposits and isn't responsible for damage claims, which are between you and the Host. We may help you and the Host communicate to resolve a claim.

Safety. Many properties are rural or remote, and most aren't licensed caravan parks, so facilities, lighting and emergency arrangements may be basic. Conditions can include unsealed, steep or flood-prone roads and creek crossings, limited or no phone reception, water that isn't safe to drink, uneven ground, snakes and other wildlife, livestock and working farm machinery, dams, rivers and other open water, extreme heat, and changing weather and fire danger. Emergency services may take a long time to reach you. You are responsible for checking conditions and official warnings before and during your Stay, bringing what you need (including enough drinking water and a way to call for help), and making sure your vehicle and equipment are suitable. Take part in activities at your own risk, to the extent the law allows.

Insurance. Trip Tracka doesn't provide travel, vehicle, contents or liability insurance for Guests. We recommend you hold insurance that suits your trip.

Problems during your Stay. If something isn't as described or there is a problem, contact the Host first through Trip Tracka so they have a chance to fix it. If it can't be fixed, contact us at support@triptracka.com as soon as possible, ideally within 24 hours of discovering the problem, with photos where you can. Telling us promptly helps us check what happened while the evidence is fresh, but it doesn't limit your rights under consumer law.

Activities that need permission. You must not bring or use firearms, hunt, use a drone, collect firewood, or remove plants, rocks or animals from the property unless the Listing or the Host allows it and the law permits it. Follow any biosecurity rules the Host gives you, such as cleaning footwear or vehicles, keeping to tracks and leaving gates as you find them.

Dogs and baits. Where dogs are allowed, keep them under control and away from livestock, and follow the Host's rules about leads. Some rural properties and neighbouring land use poison baits, such as 1080, to control pest animals, and these baits can kill dogs. Ask the Host whether baits are used on or near the property before you bring a dog, and follow their directions.

You can message a Host through Trip Tracka before and after you book. Please keep messages polite, honest and about the Stay.

Until you have a confirmed and paid Booking with a Host, phone numbers, email addresses and links in messages about a Listing between you are automatically hidden. This protects Guests and Hosts from scams and keeps Bookings on Trip Tracka. Once your Booking is paid, the Host's phone number is in your arrival information under clause 11.1.

We may review messages that are reported to us or flagged by our systems, for example messages that mention paying outside Trip Tracka, to keep Book a Stay safe and enforce these Booking Terms. Our Privacy Policy explains how we handle messages.

If you find or contact a Host through Book a Stay, every stay you arrange with that Host at a property they list on Book a Stay must be booked and paid for through Trip Tracka for 12 months after the later of your last contact with them through Trip Tracka and the check-out date of your last Stay with them booked through Trip Tracka. This includes extra nights, extra guests and extra Sites. During that time you must not ask for, offer or accept payment for a stay with that Host in cash, by bank transfer, PayID or any other way outside Trip Tracka, or book with them directly to avoid our fees. This clause doesn't apply to a Host you had already stayed with, or booked with directly, before you first contacted them through Book a Stay.

Small purchases of goods the Host offers on the property, such as firewood or farm produce, can be paid for directly with the Host.

Payments made outside Trip Tracka aren't covered by these Booking Terms. Refunds, our help with problems and your rights under these Booking Terms only apply to Bookings made and paid for through Trip Tracka.

If you breach this clause 13, we may take action under clause 16, including cancelling your future Bookings and suspending or closing your Account in line with the Terms of Service.

After a completed Stay, you can leave one review of it. Only Guests who completed a Stay booked and paid for through Trip Tracka can leave a review. Your review is published on the Listing with the first word of your display name (usually your first name) and your star rating, and can't be changed once posted. If you delete your Account, your reviews are removed. The Host can also leave a review of your Stay. Host reviews aren't currently shown to you or other Members, but we may use them to keep Book a Stay safe, as our Privacy Policy explains.

Reviews must be honest, about your own Stay, and follow our Community Guidelines. You must not offer or accept anything in exchange for a review, or for changing or removing one, and you must not review a Stay with a Host you have a personal or business connection with.

Hosts can post one public reply to each review, which they can edit later. We don't edit reviews, but we may hide a review that breaches our Community Guidelines or the law, and we record the reason. We don't remove reviews just because they are negative. If you think a review breaches our Community Guidelines, email us at support@triptracka.com.

Consumer guarantees. Nothing in these Booking Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Hosts who supply Stays also give consumer guarantees for the services they supply.

If a Stay isn't provided, or is materially different from the Listing, contact us. Depending on what happened, we will help put things right, which may include a full or partial refund of what you paid through Trip Tracka.

Subject to clause 15.1, and to the extent permitted by law:

The Terms of Service contain further terms about our liability, which apply to Book a Stay subject to this clause 15. They don't limit any refund these Booking Terms say you will receive.

We may suspend your access to Book a Stay or cancel future Bookings if you seriously or repeatedly breach these Booking Terms, a Host's rules or the Terms of Service, if you act fraudulently, or if we reasonably believe it's necessary to protect Hosts, Guests or Trip Tracka. Where it's reasonable, we'll tell you first and give you a chance to respond. If we cancel a Booking for a reason that isn't your fault, you'll receive a full refund.

If you have booked or requested a Stay through Book a Stay, you can't delete your Account in Trip Tracka, because we must keep booking and payment records for as long as the law requires. Please cancel any upcoming Bookings, then email us at support@triptracka.com and we'll close your Account for you. Our Privacy Policy explains what we keep and for how long.

If you have a complaint about a Stay or about Book a Stay, contact us at support@triptracka.com. We aim to acknowledge complaints within 2 business days and to resolve them within 14 days, keeping you updated if it takes longer.

Disputes between you and a Host should first be raised with each other through Trip Tracka. If you can't resolve them, we can help, but we can't make binding decisions between you and a Host, except about refunds of money paid through Trip Tracka.

If we can't resolve your complaint, you may be able to contact the Australian Competition and Consumer Commission, the fair trading or consumer protection agency in your state or territory, or the consumer protection agency where you live.

If you need the Host's full name or business details to make a claim about a Stay, or a tax invoice from a Host who is registered for GST, ask us and we'll give you the details we hold.

We may update these Booking Terms from time to time, for example to reflect changes to Book a Stay or the law. We'll publish the updated version on this page with a new effective date, and tell you by email or in Trip Tracka about significant changes before they take effect. Changes don't affect Bookings already made, except as described in clause 1.4.

For help with a Booking, complaints or questions about these Booking Terms, email support@triptracka.com or write to Trip Tracka, 17 Tobermory Boulevard, Ellenbrook WA 6069, Australia.