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Book a Stay Host Terms

Trip Tracka · Effective 17 October 2026 · Version 2.0

Printed from https://www.triptracka.com/stays-host-terms

Contents

  1. 1. About these terms
  2. 2. Definitions
  3. 3. Our role
  4. 4. Who can host
  5. 5. Your Listing
  6. 6. Permission, compliance and insurance
  7. 7. Prices and fees
  8. 8. Getting paid
  9. 9. Bookings
  10. 10. Book and pay through Trip Tracka
  11. 11. Cancellations and refunds
  12. 12. Your Guests
  13. 13. Reviews
  14. 14. Communications
  15. 15. Tax and reporting
  16. 16. Insurance and risk
  17. 17. Responsibility and liability
  18. 18. Pausing, removal and ending
  19. 19. Changes to these Host Terms
  20. 20. Complaints and disputes
  21. 21. General
  22. 22. Contact us

Key points

  • Listing is free. You pay a management fee only when you get a booking (the standard rate is 10% of your price), and card processing is included.
  • You're paid through Stripe every Wednesday for stays that checked out by the Sunday before.
  • You must own the property or have permission to host on it, meet your council and state rules, and hold public liability insurance. You re-confirm this every six months.
  • Bookings from guests who found you on Book a Stay must be made and paid through Trip Tracka for 12 months after their last contact or stay.
  • Treat guests fairly, keep their details private and honour the bookings you accept.
  • We'll give you at least 30 days' notice before any fee increase or change that disadvantages you, and you can stop hosting at any time.

This summary is here to help you find your way around. It isn't part of the document, and the full text below is what applies.

Contents
  1. 1. About these terms
  2. 2. Definitions
  3. 3. Our role
  4. 4. Who can host
  5. 5. Your Listing
  6. 6. Permission, compliance and insurance
  7. 7. Prices and fees
  8. 8. Getting paid
  9. 9. Bookings
  10. 10. Book and pay through Trip Tracka
  11. 11. Cancellations and refunds
  12. 12. Your Guests
  13. 13. Reviews
  14. 14. Communications
  15. 15. Tax and reporting
  16. 16. Insurance and risk
  17. 17. Responsibility and liability
  18. 18. Pausing, removal and ending
  19. 19. Changes to these Host Terms
  20. 20. Complaints and disputes
  21. 21. General
  22. 22. Contact us

Contents

  1. 1. About these terms
  2. 2. Definitions
  3. 3. Our role
  4. 4. Who can host
  5. 5. Your Listing
  6. 6. Permission, compliance and insurance
  7. 7. Prices and fees
  8. 8. Getting paid
  9. 9. Bookings
  10. 10. Book and pay through Trip Tracka
  11. 11. Cancellations and refunds
  12. 12. Your Guests
  13. 13. Reviews
  14. 14. Communications
  15. 15. Tax and reporting
  16. 16. Insurance and risk
  17. 17. Responsibility and liability
  18. 18. Pausing, removal and ending
  19. 19. Changes to these Host Terms
  20. 20. Complaints and disputes
  21. 21. General
  22. 22. Contact us

1. About these terms

1.1

These Book a Stay Host Terms ("Host Terms") apply when you list a property, or offer or provide stays, using the Book a Stay feature of Trip Tracka. Book a Stay is operated by Trip Tracka (ABN 44 880 354 959) ("Trip Tracka", "we", "us" or "our").

1.2

These Host Terms form part of the Terms of Service and should be read together with them, our Community Guidelines and our Privacy Policy. The Book a Stay Booking Terms set out what Guests agree to and what they are promised, including their refund rights. You agree to provide Stays consistently with them.

1.3

If these Host Terms are inconsistent with the Terms of Service, these Host Terms apply to the extent of the inconsistency for anything to do with hosting.

1.4

You accept these Host Terms when you tick the box agreeing to them in Trip Tracka, or when you list a Property or accept a Booking, whichever happens first.

1.5

If you host on behalf of a business or another person (for example, a company, partnership, trust or the owner of the Property), you confirm that you have authority to bind them to these Host Terms, and "you" includes them.

2. Definitions

2.1

In these Host Terms:

  • (a)
    "Booking" means a confirmed reservation of a Stay made through Book a Stay, including a booking request once you accept it.
  • (b)
    "Booking Fee" means the fee Trip Tracka charges a Guest for using Book a Stay, which is paid on top of the Host's Price.
  • (c)
    "Guest" means a person who makes a Booking, and includes the people in their group where the context allows.
  • (d)
    "Host's Price" means the nightly price you set for each night of a Stay, plus any extra guest charges you set.
  • (e)
    "Listing" means your page for a Property on Book a Stay, including its description, photos, Sites, facilities, rules, prices, calendar, check-in and check-out times and cancellation policy.
  • (f)
    "Management Fee" means the fee Trip Tracka charges you for each Booking, worked out under clause 7.
  • (g)
    "Payout" means a payment of your earnings to your bank account under clause 8.
  • (h)
    "Property" means the land you list on Book a Stay.
  • (i)
    "Site" means a camping site or site type on your Listing, and "Site Number" means a numbered or named site you set up within a site type.
  • (j)
    "Stay" means a Guest's use of a Site on your Property for the nights booked.
  • (k)
    "Stripe" means Stripe Payments Australia Pty Ltd and its related companies, which provide payment processing and payout services for Book a Stay, and "Stripe Account" means the account you set up with Stripe through Trip Tracka.
2.2

Words defined in the Terms of Service, such as Account and Member, have the same meaning in these Host Terms.

3. Our role

3.1

Book a Stay is an online marketplace. We provide the Listing, search, calendar, booking, messaging and payment tools that connect you with Guests, and we provide customer support. You provide the Stays. When a Booking is made, a contract for the Stay is formed directly between you and the Guest. Trip Tracka is not a party to that contract.

3.2

You appoint Trip Tracka as your limited payment collection agent, for the sole purpose of:

  • (a)
    accepting payments from Guests for Stays on your behalf;
  • (b)
    refunding Guests in accordance with the Booking Terms and these Host Terms; and
  • (c)
    paying your earnings to you under clause 8.
3.3

A Guest's payment to Trip Tracka for a Booking is treated as payment to you, and you must not ask the Guest to pay you again for it. You agree that you will look only to Trip Tracka, and not to the Guest, for payment of amounts Trip Tracka has collected for you.

3.4

You are an independent host. Nothing in these Host Terms makes you our employee, contractor, partner or joint venturer, or makes us your agent except as set out in clause 3.2. You decide whether and when to host, and how you run your Property, subject to these Host Terms and the law.

3.5

We don't guarantee that you will receive any number of Bookings or any level of income.

3.6

Search results show Listings based on the location, dates, guest numbers and filters a Guest chooses, and on availability. We don't currently accept payment for a higher position in search results. If that changes, we'll update these Host Terms first.

4. Who can host

4.1

To host on Book a Stay you must:

  • (a)
    be at least 18 years old and able to enter into a binding contract;
  • (b)
    have an Account;
  • (c)
    list a Property located in Australia; and
  • (d)
    live or operate in Australia and have an Australian bank account that can receive Payouts.
4.2

We may ask you for information to confirm your identity, your right to host on the Property, your permits or your insurance. We may decline an application to host, or a Listing, if you don't meet these Host Terms, if you can't give us information we reasonably ask for, or if we reasonably believe the Listing would put Guests, you or Trip Tracka at risk. Where it's reasonable to do so, we'll tell you why.

5. Your Listing

5.1

Accuracy. Your Listing must be accurate, complete and kept up to date. You must describe honestly:

  • (a)
    the Property, each Site and site type, how many spots each site type has, and the facilities and amenities available;
  • (b)
    access to the Property, including road surfaces, steep or narrow tracks, whether a four-wheel drive is needed, gates and the maximum length of vehicle or rig each Site can take;
  • (c)
    any known hazards, such as dams, rivers, cliffs, livestock, working machinery, shooting or baiting, unsafe drinking water and areas of high bushfire risk;
  • (d)
    your rules, including about dogs and other animals, fires, generators, noise and vehicles; and
  • (e)
    your check-in and check-out times, your prices and your cancellation policy.
5.2

Photos and content. Photos must be of your Property, must fairly show it as it is now, and must be yours or used with permission. Listing content must not include contact details, links to other booking channels or anything that breaches our Community Guidelines.

5.3

What can be listed. Book a Stay currently accepts campsites only: tent sites, unpowered and powered van sites and bush camps, where Guests stay in their own tent, swag, camper, caravan or motorhome. Cabins, rooms, huts and other buildings can't be listed.

5.4

Spots and your calendar. You choose how many spots each site type has. Trip Tracka won't sell more spots than you have open for any night. You must keep your calendar up to date and close any nights or spots that aren't available. If you take bookings in other ways, you must close those nights in your calendar or connect a calendar feed under clause 5.5.

5.5

Calendar feeds. You can import calendar feeds (iCal) from other platforms to block nights, and export a feed of your Trip Tracka Bookings. Each imported event blocks one spot. Feeds are refreshed about once an hour, so a booking made elsewhere may not show straight away. You remain responsible for avoiding double bookings. We aren't responsible for a double booking caused by a delay or error in another platform's feed. If you think our system didn't sync correctly, tell us and we'll look into it and work with you on a fair outcome.

5.6

Review before going live. We review every Listing before it goes live and may ask you to make changes. We may decline a Listing, or pause or remove a live Listing, under clause 18.

5.7

Six-monthly confirmation. Every six months you must re-confirm your Listing and the confirmations in clause 6.1. Trip Tracka shows the date your next confirmation is due. A Listing that isn't re-confirmed by the due date is paused until you re-confirm it, and we'll email you when that happens. Bookings already made aren't affected.

5.8

Licence to use your content. You keep ownership of your Listing content. You grant Trip Tracka a non-exclusive, worldwide, royalty-free licence to use, copy, adapt (for example, to crop, resize, format or translate), display and distribute your Listing content to operate, improve and promote Book a Stay and Trip Tracka, including on our website and apps, in emails and on social media and advertising. The licence lasts while your Listing is on Book a Stay and for a reasonable time afterwards so that we can stop using it, but we don't have to remove material already published, such as a past social media post. You confirm that you have the rights needed to grant this licence and that our use of your content as permitted by these Host Terms won't infringe anyone's rights.

5.9

Our changes to your Listing. We may edit or hide parts of your Listing to remove contact details or content that breaches these Host Terms, to correct obvious errors or to keep the format consistent. We won't change the meaning of your Listing, or your prices or policies, without telling you.

5.10

What is public. Your Listing is public, including its description, photos and rules, your first name, the Property's nearest town, area and postcode, and an approximate location on our map, shown as an area within about 1 km of the Property. The map doesn't show the Property's exact location. Your street address, exact location, gate code, phone number and arrival instructions are shared only with Guests who have a confirmed and paid Booking, and the members of their trip in Trip Tracka. Trip stops and pins linked to a Booking always stay private and can't be added to Community posts, and the Booking Terms require Guests not to publish your address or exact location without your permission.

5.11

Your rules and these terms. Your Listing and rules must be consistent with these Host Terms and the Book a Stay Booking Terms. If they aren't, these Host Terms and the Booking Terms apply to the extent of the inconsistency, and we may edit or hide the inconsistent part under clause 5.9. For example, your rules can't add fees for the Stay, require payment outside Trip Tracka or change a Guest's refund rights.

6. Permission, compliance and insurance

6.1

When you submit a Listing, and each time you re-confirm it, you confirm that:

  • (a)
    you own the Property, or you have the permission of its owner and of anyone else whose permission is needed to host on it (for example, a landlord, co-owner, owners corporation or body corporate);
  • (b)
    hosting paying campers on the Property is allowed under the planning laws, state and local council rules (including rules about camping grounds and camping on private land, and any limits on how many nights, campers or vehicles are allowed without a licence or approval), and any lease, title, strata or other restrictions that apply to it, and you hold every permit, licence, registration and approval needed;
  • (c)
    the Property, your Sites and your facilities are safe for Guests and comply with the laws that apply to them, including laws about fire safety and fire bans, drinking water, toilets and wastewater, electrical safety (including for powered sites), food safety (if you supply food), biosecurity, animal welfare, the environment and work health and safety; and
  • (d)
    you hold current public liability insurance that covers your legal liability to Guests for injury and for loss or damage to their property arising from hosting campers on the Property, as described in clause 16.
6.2

If any of these confirmations stops being true, you must tell us promptly and pause your Listing until it is true again.

6.3

We may ask you for evidence of the matters in clause 6.1, such as a certificate of currency for your insurance or a copy of a permit. If you don't provide it within a reasonable time (at least 14 days, unless there's an urgent safety concern), we may pause your Listing until you do.

6.4

We don't check whether you comply with the law, and we don't give legal, planning, tax or insurance advice. You should get your own advice about what applies to you.

7. Prices and fees

7.1

Listing is free. There is no fee to create or keep a Listing, and no sign-up, subscription or monthly fee for hosts.

7.2

Your prices. You set the nightly price for each site type, any extra guest charge and any minimum number of nights. If you are registered for GST, your prices must include GST. The Host's Price must include everything a Guest has to pay you for the Stay as booked. You must not charge a Guest any extra fee for the Stay, such as a cleaning, arrival or card fee, outside Trip Tracka. You may sell optional goods on the Property under clause 10.3.

7.3

The Management Fee. For each Booking, Trip Tracka charges you a Management Fee equal to a percentage of the Host's Price. The standard rate is 10%. The rate that applies to your Listing is shown when you set your prices in Trip Tracka. We may agree a lower rate with you, for example as a founding host. The rate that applies to a Booking is fixed when the Booking is made.

7.4

What the Management Fee covers. The Management Fee covers our Book a Stay service to you, including payment processing. We don't charge you separately for card processing. It isn't a fee for managing your Property or your Stays. They remain your responsibility (clause 3.4).

7.5

Partial refunds. If a Booking is cancelled or refunded in part, the Management Fee is worked out only on the part of the Host's Price you keep. If a Booking is refunded in full, no Management Fee is payable.

7.6

The Booking Fee. Guests pay Trip Tracka a separate Booking Fee on top of the Host's Price. The Booking Fee belongs to Trip Tracka. It never comes out of your earnings, and you aren't entitled to any part of it.

7.7

GST on our fee. Amounts we charge you include GST where GST applies. If you need a tax invoice for the Management Fee, ask us and we'll provide one.

7.8

Changes to fees. We'll give you at least 30 days' notice by email before we increase the Management Fee rate that applies to your Listing or introduce any new fee for hosts. A change doesn't affect Bookings made before it takes effect. If you don't agree with a change, you can stop hosting before it takes effect without any charge. We may reduce fees at any time.

8. Getting paid

8.1

Your Stripe Account. To receive Payouts, you need to set up a Stripe Account through Trip Tracka and keep it in good standing. Stripe verifies your identity and your bank details, and may ask you for more information from time to time.

8.2

Stripe's terms. Payment processing services for hosts on Book a Stay are provided by Stripe and are subject to the Stripe Connected Account Agreement (opens in a new tab), which includes the Stripe Terms of Service (opens in a new tab) (together, the "Stripe Services Agreement"). By agreeing to these Host Terms or continuing to operate as a host on Book a Stay, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Trip Tracka enabling payment processing services through Stripe, you agree to provide Trip Tracka accurate and complete information about you and your business, and you authorise Trip Tracka to share it, and transaction information related to your use of the payment processing services provided by Stripe, with Stripe. Stripe handles your information under its Privacy Policy (opens in a new tab).

8.3

How Payouts work.

  • (a)
    When a Guest's payment for a Booking is received, your earnings for the Booking (the Host's Price less the Management Fee) are transferred to your Stripe Account, where they are held until they are paid out.
  • (b)
    Payouts are made each Wednesday, in Australian dollars, to the bank account linked to your Stripe Account. Each Payout covers Stays that checked out on or before the previous Sunday.
  • (c)
    Payouts usually reach your bank within 1 to 3 business days after they are sent, depending on Stripe and your bank. We'll email you when a Payout is on its way.
8.4

When Payouts can't be made. We can only pay you while your Stripe Account is set up and able to receive Payouts. A Listing can't go live until it is. If Stripe restricts your Stripe Account, for example because it needs more information, your earnings are held until the restriction is lifted.

8.5

Holding a Payout. We may hold all or part of a Payout, for no longer than is reasonably necessary, if:

  • (a)
    a Guest has reported a serious problem with a Stay that we are looking into;
  • (b)
    a Guest's payment for the Booking is disputed with their bank;
  • (c)
    we reasonably suspect fraud, or a breach of clause 10 or another serious breach of these Host Terms; or
  • (d)
    the law, a regulator, a court or Stripe requires it.

We'll tell you why we are holding the money, and pay it as soon as the reason no longer applies. Stripe's rules limit how long funds can stay in a Stripe Account, so Stripe may pay out funds that have been held for longer than it allows.

8.6

Refunds before a Payout. If a Guest is refunded before the Stay has been paid out to you, your earnings for the Booking are reduced to match the part of the Host's Price you keep.

8.7

Recovering amounts after a Payout. If, after a Stay has been paid out to you, a Guest is refunded, or a Guest's bank reverses a payment, because of something you are responsible for under these Host Terms (for example, the Stay wasn't provided or was materially different from your Listing), we may recover your share of that amount by deducting it from your future Payouts or by asking you to pay it to us within 30 days. Before we do, we'll tell you the amount and the reason and give you at least 14 days to respond, unless we reasonably suspect fraud. We won't recover from you a reversal caused by card fraud you had nothing to do with, or by our own error.

8.8

Mistakes. If we pay you too much or too little by mistake, we'll tell you and correct it, usually in your next Payout.

8.9

Statements. Your Bookings and expected Payouts are shown in Trip Tracka, and your Payouts and bank details are available in your Stripe Express dashboard.

9. Bookings

9.1

Instant book and requests. If you turn on instant book, Guests can book any open spot straight away. If you don't, you have 24 hours to accept or decline each booking request. A request you don't answer in time lapses and the Guest isn't charged.

9.2

Declining requests. You may decline a request for a legitimate reason, such as the size of the group or rig, or the suitability of your Sites. You must not decline a request for a reason that breaches clause 12.1.

9.3

Your commitment. Once a Booking is confirmed, you must provide the Stay as described in your Listing at the time of booking, consistently with your rules, the Booking Terms and these Host Terms.

9.4

When Guests pay. Guests pay in full when they book if the Stay starts within 45 days. For later Stays, the Guest's card is charged 45 days before check-in. If that charge fails and can't be collected after further attempts, the Booking is cancelled, your nights are reopened and we'll let you know.

9.5

Site Numbers. If you number your Sites, each Booking is given a Site Number. If you let Guests choose, you must honour the Site Number the Guest chose. You may move a Guest to another Site of the same type where it is reasonably necessary to run your Property (for example, for maintenance, safety or wet conditions), and you must tell the Guest as soon as you can. If a move materially changes the Stay, the Guest may ask us to cancel the Booking with a full refund, which is treated as a cancellation by you under clause 11.3.

9.6

Arrival information. You must provide accurate arrival information, including the street address, directions, any gate code and a way to contact you during the Stay. We share it with the Guest once the Booking is confirmed and paid. You must keep it current.

9.7

Being contactable. You must respond to Guests' messages within a reasonable time and be contactable, or have someone contactable for you, throughout each Stay.

10. Book and pay through Trip Tracka

10.1

If a Guest finds or contacts you through Book a Stay, every booking you take from that Guest for a Property you list on Book a Stay must be made and paid for through Trip Tracka for 12 months after the later of the Guest's last contact with you through Trip Tracka and the check-out date of their last Stay booked through Trip Tracka. This includes extra nights, extra guests and extra Sites. This clause doesn't apply to a Guest who had already stayed with you, or booked with you directly, before they first contacted you through Book a Stay.

10.2

You must not:

  • (a)
    ask for, offer or accept payment for a Stay in cash, by bank transfer, PayID or any other way outside Trip Tracka;
  • (b)
    offer a Guest a lower price, or any other benefit, to book with you outside Trip Tracka;
  • (c)
    use Book a Stay to find or contact a Guest and then take a booking from them outside Trip Tracka during the period in clause 10.1; or
  • (d)
    share or ask for contact details in a Listing or in messages to get around clause 10.4.
10.3

You may sell optional goods to Guests on the Property and be paid for them directly, such as firewood, ice or farm produce, as long as those goods aren't part of the Stay as booked and the sale is lawful.

10.4

Until a Guest has a confirmed and paid Booking with you, phone numbers, email addresses and links in messages about a Listing between you are automatically hidden. Messages that mention paying outside Trip Tracka, or that tried to share contact details, are flagged for our team to review.

10.5

If you breach this clause 10, we may take action under clause 18, including pausing or removing your Listings and suspending your Account. Payments made outside Trip Tracka aren't covered by these Host Terms or by our support.

11. Cancellations and refunds

11.1

Your cancellation policy. You choose one of the following cancellation policies for your Listing. The policy shown on your Listing when a Booking is made applies to that Booking, even if you change it later.

  • (a)
    Flexible: Full refund if cancelled at least 1 day before check-in. No refund after that.
  • (b)
    Moderate: Full refund if cancelled at least 7 days before check-in. 50% refund if cancelled later, up to and including the check-in day. No refund after that.
  • (c)
    Strict: Full refund if cancelled at least 14 days before check-in. 50% refund from 13 to 7 days before. No refund after that.
11.2

Cancellations by Guests. If a Guest cancels, the Guest is refunded under your cancellation policy, worked out using the date the Guest cancels in Trip Tracka, and you keep the share of the Host's Price the policy allows, less the Management Fee on that share. A Guest who doesn't arrive and doesn't cancel, or who leaves early, isn't entitled to a refund under your cancellation policy for the nights they don't use. If you agree to give a Guest a larger refund, ask us and we'll process it, and your earnings and the Management Fee will be adjusted under clause 7.5.

11.3

Cancellations by you. Please don't cancel confirmed Bookings. If you must, cancel through Trip Tracka as early as possible and give a reason. The Guest receives a full refund, including the Booking Fee, and you aren't paid for the Booking. We don't charge a fee for host cancellations, but repeated cancellations, or cancellations without a genuine reason, may lead to action under clause 18.

11.4

Emergencies. If a Stay can't safely go ahead because of a bushfire, flood, severe weather warning, road closure, emergency order or a similar event affecting the Property or the way there, we may cancel the Booking and refund the Guest in full or in part, even where your cancellation policy wouldn't allow it. We'll talk to you first where we can. You aren't paid for the refunded part of the Booking, and the cancellation doesn't count against you under clause 11.3.

11.5

Other refunds we may give. We may also refund a Guest in full or in part, and you won't be paid for the refunded part, if:

  • (a)
    the Stay wasn't provided, or the Guest couldn't access the Property or their Site;
  • (b)
    the Property or Site was materially different from your Listing, or unsafe or unsanitary, and you didn't fix the problem within a reasonable time after the Guest told you; or
  • (c)
    the law requires a refund, for example under the Australian Consumer Law.

Before we decide, we'll tell you about the problem and give you a reasonable opportunity to respond and provide information, unless the circumstances are urgent. We'll make our decision reasonably and in good faith, and tell you what we decided and why. Our decision doesn't stop you from pursuing any rights you have against the Guest.

11.6

Changes to Bookings. Bookings can't currently be changed in Trip Tracka. If a Guest wants different dates, Sites or guest numbers, the Booking may be cancelled under the policy that applies and a new Booking made.

12. Your Guests

12.1

Fair treatment. You must treat Guests fairly and comply with anti-discrimination laws. You must not refuse, cancel or impose different terms on a Booking, or otherwise treat a Guest less favourably, because of their race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy, breastfeeding, family or carer responsibilities, age, disability or any other attribute protected by law, except where the law permits it.

12.2

Assistance animals. You must allow a Guest with a disability to bring an assistance animal, as the law requires, even if your Listing doesn't allow dogs or other animals. To the extent the law allows, you may ask for evidence that the animal is an assistance animal and require it to be kept under control.

12.3

Safety. You must take reasonable care for the safety of Guests on your Property, including by:

  • (a)
    maintaining your Sites, facilities, tracks and any equipment Guests use in a safe condition;
  • (b)
    telling Guests about known hazards and any rules they need to follow to stay safe, including what a total fire ban or emergency warning means for your Property; and
  • (c)
    giving Guests directions for emergencies, including the street address of the Property for emergency services.
12.4

Privacy on your Property. You must not use any camera, microphone or other device that records or monitors Guests in toilets, showers or any area where Guests sleep or would reasonably expect privacy. You must disclose in your Listing any security cameras or recording devices covering areas Guests use, and comply with surveillance laws. You must not enter a Guest's Site during their Stay without a good reason.

12.5

Guests' personal information. We share with you each Guest's name, Booking details and any details the Guest chooses to give you, such as a phone number, vehicle registration, arrival time and notes. You must:

  • (a)
    use Guests' personal information only to provide and manage the Stay, for safety, and to comply with the law;
  • (b)
    keep it secure and confidential, and not sell or disclose it to anyone else except as required by law;
  • (c)
    not send Guests marketing messages unless they have given you their consent as required by the Spam Act 2003 (Cth);
  • (d)
    delete it when you no longer need it for those purposes, unless the law requires you to keep it;
  • (e)
    comply with privacy laws that apply to you; and
  • (f)
    tell us promptly if you become aware that Guests' personal information you received through Book a Stay has been lost, or accessed or disclosed without authorisation.
12.6

Damage. Guests are responsible under the Booking Terms for loss or damage to your Property caused by them, their group or their animals, beyond normal wear and tear. Claims for damage are between you and the Guest. Trip Tracka doesn't collect security deposits, doesn't provide damage protection and isn't responsible for paying damage claims. We may help you and the Guest communicate to resolve a claim. Please tell us about any damage promptly.

12.7

Asking a Guest to leave. You may ask a Guest to leave if they or their group seriously or repeatedly breach your rules, behave unlawfully or put anyone's safety at risk. If you do, you must tell us within 24 hours, with details of what happened. Any refund is at your discretion, subject to clause 11.5 and the law. Don't cancel the Booking in Trip Tracka in this case, because that gives the Guest a full refund. Tell us instead and we'll process any refund you decide to give. If anyone is in danger, call 000 first.

12.8

Your details for Guests. If a Guest needs your full name, business name, ABN or contact details to make a claim about a Stay, or to get a tax invoice, we may give them those details.

13. Reviews

13.1

Guests can review a Stay once it is completed. Only Guests who completed a Stay booked and paid for through Trip Tracka can review it, and each review can't be changed once posted. Guest reviews, including the first word of the Guest's display name and their star rating, are published on your Listing.

13.2

You may post one public reply to each review, and you can edit it later. Replies must be honest and respectful and must not include the Guest's personal information.

13.3

You can also leave a review of a Guest's Stay. Host reviews aren't currently shown to Guests or other Members. We may use them to keep Book a Stay safe, as our Privacy Policy explains.

13.4

You must not:

  • (a)
    offer or give a Guest anything, including a discount or refund, in exchange for a review, or for changing or removing one;
  • (b)
    pressure or threaten a Guest about a review;
  • (c)
    review, or arrange for anyone else to review, your own Property; or
  • (d)
    post or arrange fake or misleading reviews of any listing.
13.5

We don't edit reviews. We may hide a review that breaches our Community Guidelines or the law, for example because it is not about the Stay, is discriminatory, includes personal information, or was written by someone with a conflict of interest. We record the reason. We don't hide reviews just because they are negative. If you think a review breaches our Community Guidelines, email us at support@triptracka.com.

14. Communications

14.1

Please keep communication with Guests on Trip Tracka until a Booking is confirmed and paid. Messages between you and Guests are stored by Trip Tracka, and we may review messages that are reported to us or flagged by our systems to keep Book a Stay safe and enforce these Host Terms.

14.2

We'll send you notices about your Listings, Bookings and Payouts by email and in Trip Tracka. Please keep your email address up to date and check it regularly.

15. Tax and reporting

15.1

Your tax. You are responsible for your own tax affairs, including income tax, GST if you are registered or required to be registered for it, and any other taxes, rates or levies that apply to your hosting.

15.2

GST. If you are registered for GST, you are responsible for paying GST on the Stays you supply and for giving Guests a tax invoice if they ask for one.

15.3

ABN. You can host without an Australian Business Number (ABN). If you have one, you can add it in Trip Tracka. If you carry on an enterprise, you may need to register for an ABN.

15.4

Reporting to the ATO. Trip Tracka is an electronic distribution platform under the sharing economy reporting regime in Australian tax law. We must report information about hosts and Bookings to the Australian Taxation Office twice a year. This includes your name, date of birth, address, email address, phone number, ABN (if you have one), bank account details, the address of each Property, the payments for your Stays (including any GST) and the fees we charged. Stripe collects some of this information when you set up your Stripe Account and gives it to us for this purpose. You must give us and Stripe accurate information and keep it up to date.

15.5

We don't give tax advice. You should speak to a tax adviser or the ATO about your obligations.

15.6

Levies and registrations. Some states and councils charge levies on short stays, or require stays, properties or hosts to be registered, for example the Victorian Short Stay Levy. You are responsible for any levy, registration or approval that applies to you as a host. If a law requires us to pay or collect a levy, report information or make a declaration about your Listing, you must give us the information we reasonably ask for, and you authorise us to give it to the relevant government agency.

16. Insurance and risk

16.1

You must hold, and keep current while your Listing is on Book a Stay, public liability insurance that covers your legal liability to Guests for injury and for loss or damage to their property arising from hosting campers on the Property. The amount of cover should be appropriate for your Property and what Guests do there. We recommend cover of at least A$20 million.

16.2

You should tell your insurer that you host paying campers through Book a Stay, and check that your policies cover hosting on your Property, including any activities and animals.

16.3

Trip Tracka doesn't provide insurance for hosts or Guests, and doesn't guarantee the conduct of Guests.

17. Responsibility and liability

17.1

Consumer law. Nothing in these Host Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. Where our services to you are not of a kind ordinarily acquired for personal, domestic or household use or consumption, and to the extent the law allows, our liability for a failure to comply with a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

17.2

Our responsibilities. We'll provide Book a Stay with due care and skill and pay you the earnings owed to you under these Host Terms.

17.3

What we aren't responsible for. To the extent permitted by law, and except to the extent caused by our own negligence, breach of these Host Terms or wilful misconduct, we aren't responsible for:

  • (a)
    the acts or omissions of Guests, including damage to your Property, breaches of your rules and unpaid amounts other than payments collected through Trip Tracka;
  • (b)
    delays or failures caused by third parties, such as Stripe, banks, other platforms' calendar feeds, map providers and internet or phone networks; or
  • (c)
    the number of Bookings you receive.
17.4

Indirect loss. To the extent permitted by law, neither of us is liable to the other for any loss of profits, revenue or opportunity, or for any indirect or consequential loss, arising out of these Host Terms. This clause doesn't limit amounts payable to you as earnings or Payouts, amounts you owe us under clause 8.7, or your responsibility under clause 17.6.

17.5

Limit on our liability. To the extent permitted by law, our total liability to you arising out of or in connection with these Host Terms in any 12-month period is limited to the greater of the Management Fees you paid us in the 12 months before the event giving rise to the claim and A$1,000. This limit doesn't apply to earnings owed to you, to liability for personal injury or death caused by our negligence, or to our fraud or wilful misconduct.

17.6

Your responsibility for claims against us. You are responsible for, and agree to pay us for, any loss, cost (including reasonable legal costs), fine or penalty (to the extent the law allows us to recover it) that Trip Tracka incurs because of a claim by a third party (including a Guest) or action by a regulator, to the extent it arises from:

  • (a)
    your breach of these Host Terms;
  • (b)
    your breach of the law;
  • (c)
    the condition of your Property or facilities, or the negligent or wrongful acts or omissions of you or the people who help you run your Property; or
  • (d)
    your Listing content infringing someone else's rights.

Your responsibility is reduced to the extent that the loss was caused or contributed to by our negligence, breach of these Host Terms or wilful misconduct. We'll tell you promptly about any claim, take reasonable steps to limit our loss, and let you take part in responding to the claim at your own cost.

18. Pausing, removal and ending

18.1

Pausing or stopping hosting. You can pause or stop hosting at any time. Bookings you have already accepted must still be honoured, or cancelled under clause 11.3.

18.2

Action we may take. We may decline, pause or remove a Listing, limit your access to hosting tools, or suspend your ability to host, if:

  • (a)
    you breach these Host Terms in a way that is material or repeated, or you don't fix a breach that can be fixed within 14 days after we ask you to;
  • (b)
    you breach clause 10;
  • (c)
    we reasonably believe the Listing is inaccurate or misleading, or that Guests' safety is at risk;
  • (d)
    you haven't re-confirmed your Listing, or you can't give us evidence we have asked for under clause 6.3;
  • (e)
    we receive repeated, serious complaints about your Property or your conduct, or you repeatedly cancel Bookings;
  • (f)
    we reasonably suspect fraud or illegal activity; or
  • (g)
    the law, a regulator, a court or Stripe requires it.
18.3

Notice. Before we act under clause 18.2, we'll tell you what the problem is and give you a reasonable opportunity to respond or fix it, unless we reasonably believe that urgent action is needed to protect Guests, you, other Members or Trip Tracka, or to comply with the law. If we act urgently, we'll tell you why as soon as we can afterwards. Any action we take will be reasonable and in proportion to the problem.

18.4

Effect on Bookings. If we pause or remove your Listing, Bookings already made will go ahead unless we reasonably believe a Stay can't safely or lawfully go ahead, or you have seriously breached these Host Terms, in which case we may cancel the Booking and refund the Guest in full. You aren't paid for a Booking we cancel under this clause.

18.5

Asking us to review a decision. If you disagree with a decision we make under this clause 18, or a refund decision under clause 11.5, you can ask us to review it by emailing support@triptracka.com. We'll review it fairly and respond within 14 days.

18.6

Ending Book a Stay. We may stop offering Book a Stay by giving you at least 90 days' notice, or end these Host Terms with you by giving you at least 30 days' notice, or less in either case if the law requires. If we do, Bookings already made will either go ahead or be cancelled with a full refund to the Guest, and we'll pay you all earnings owed for Stays completed.

18.7

What continues. Clauses 8, 10, 12.5, 15, 17, 20 and 21, and any rights that arose before these Host Terms ended, continue after they end. Clause 10 stops applying if we stop offering Book a Stay.

18.8

Deleting your Account. If you have had a Booking or a Payout, you can't delete your Account in Trip Tracka, because we must keep records of your Listings, Bookings and Payouts for as long as the law requires, including for tax reporting. Stop hosting under clause 18.1, then email us at support@triptracka.com and we'll close your Account once your upcoming Bookings and earnings are settled. Our Privacy Policy explains what we keep and for how long.

19. Changes to these Host Terms

19.1

We may change these Host Terms from time to time, for example to reflect changes to Book a Stay, to the law, or to how we keep the service safe. We'll publish the updated Host Terms on this page with a new effective date.

19.2

We'll give you at least 30 days' notice by email of any change that materially affects you in a negative way, such as a change to fees, Payouts, cancellations or liability, unless a shorter period is needed to comply with the law or to address an urgent risk to safety or security. Other changes take effect when they are published.

19.3

If you don't agree with a change, you can stop hosting before it takes effect, without any charge. Changes don't affect Bookings made before they take effect, except where the law requires otherwise.

20. Complaints and disputes

20.1

If you have a complaint about Book a Stay or about how we have dealt with you, please contact us first at support@triptracka.com. We aim to acknowledge complaints within 2 business days and to resolve them within 14 days, keeping you updated if it takes longer.

20.2

If a dispute between us isn't resolved within 30 days after either of us gives the other notice of it, either of us may refer it to mediation by a mediator we agree on or, if we don't agree within 10 business days, a mediator nominated by the Resolution Institute, under the Resolution Institute's mediation rules. The mediation may be held online. Each of us pays our own costs, and we share the mediator's fees equally. Neither of us may start court proceedings about a dispute that has been referred to mediation, except to seek urgent interim relief, until the mediation has ended or 60 days have passed since the referral, whichever is earlier.

20.3

If you are a small business, you may also contact the Australian Small Business and Family Enterprise Ombudsman or the small business commissioner in your state or territory for help.

20.4

Disputes between you and a Guest should first be raised with each other through Trip Tracka. We can help, but we can't make binding decisions between you and a Guest, except about refunds of money paid through Trip Tracka.

21. General

21.1

Governing law. These Host Terms are governed by the law of Western Australia, Australia. Each of us submits to the non-exclusive jurisdiction of the courts of Western Australia and the courts that can hear appeals from them.

21.2

Notices. We may give you notices by email to the address on your Account or in Trip Tracka. You may give us notices by email to support@triptracka.com.

21.3

Transfer. You may not transfer your rights or obligations under these Host Terms without our written consent. We may transfer ours to a company or other entity we control, or to a buyer of all or part of our business, if we tell you and your rights under these Host Terms aren't reduced as a result.

21.4

Events outside our control. Neither of us is responsible for a failure or delay in performing these Host Terms (other than an obligation to pay money) caused by events beyond our reasonable control, such as natural disasters, emergencies, outages of third-party systems or government action, as long as we take reasonable steps to limit the effect.

21.5

Privacy. We handle your personal information in line with our Privacy Policy, including when we share it with Stripe and the Australian Taxation Office as these Host Terms describe.

21.6

Whole agreement. These Host Terms, together with the Terms of Service, the Community Guidelines and the Book a Stay Booking Terms, are the whole agreement between you and Trip Tracka about hosting on Book a Stay. Our Privacy Policy explains how we handle personal information, but it isn't part of this agreement.

21.7

Severability and waiver. If any part of these Host Terms is invalid or unenforceable, it is read down or severed to the extent necessary, and the rest continues to apply. A failure or delay in enforcing a right isn't a waiver of it.

21.8

Interpretation. Headings are for convenience only. The words "including" and "for example" don't limit what comes before them.

22. Contact us

22.1

For help with hosting, complaints or questions about these Host Terms, email support@triptracka.com or write to Trip Tracka, 17 Tobermory Boulevard, Ellenbrook WA 6069, Australia.

Questions about this document? Email support@triptracka.com.

Related: Book a Stay Booking Terms · Terms of Service · Community Guidelines · Privacy Policy

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