Community Guidelines

These Community Guidelines set out what you can and can't post, share or send using Trip Tracka. They apply to all Content you add to the Services, including Community posts, comments, polls and reactions, photos, messages and group chats, reviews and replies, pins and trip journals you share, your profile, Marketplace listings and enquiries, Work on the Road posts, and Book a Stay listings, messages and reviews.

These guidelines form part of our Terms of Service, and words defined in the Terms of Service have the same meaning here. If you breach these guidelines, we may take action as described in clause 16.

These guidelines can't cover every situation. If something isn't mentioned, use good judgement and think about how it would affect other people. The law applies too, wherever you are.

Treat other Members with respect, even when you disagree. You must not:

Honest discussion about places, products and travel is welcome, including criticism. Criticise ideas and experiences, not people.

You must not post or send anything that:

If someone is in immediate danger, contact emergency services first: 000 in Australia, or the local emergency number elsewhere. In Australia, Lifeline offers 24-hour crisis support on 13 11 14.

We may share information with police or emergency services if we reasonably believe it is necessary to lessen or prevent a serious threat to someone's life, health or safety, as our Privacy Policy explains. We report child sexual exploitation material to the Australian Federal Police or other relevant authorities.

You must not:

Only share personal information, photos or videos of other people with their permission. In particular, you must not:

Take care with your own information too. Think before you share your live location or when you'll be away from home, and use the visibility settings for your trips, pins and trip journal, including the option to delay when your current location is shown.

In addition to the rules in clauses 2 to 5, you must not post or send:

If you believe Content in the Services infringes your copyright, please tell us as our Terms of Service explain.

The Community is for travel: tips, questions, places, trips and experiences shared with other travellers. Please choose the topic that fits your post.

To prevent spam and scams, Community posts and comments can't include links to other websites, email addresses or similar text. Don't try to get around this, for example by spelling out a web address.

Don't use the Community to advertise or sell. You can post items, services and jobs in Marketplace and Work on the Road. Recommending a place or business you genuinely like is fine, as long as you disclose any connection as clause 4.1(e) requires.

Community posts can be up to 2,000 characters long and include up to 4 photos, and comments can be up to 1,000 characters long. You can edit or delete your own posts and comments, and a comment you have edited is marked as edited. Once you delete a post or comment, other Members can't see it, and deleting can't be undone.

Community posts, comments, polls and reactions can be seen by all signed-in Members, except Members in a block with the author as clause 15.3 explains, and extracts may be used to answer other Members' questions in AI Community search.

You can send direct messages to your friends and start group chats with them. You can also message a Marketplace advertiser about their listing, or a Book a Stay host about their property. Messages can be up to 4,000 characters long.

Keep messages relevant and respectful. Don't send unsolicited advertising, chain messages or bulk messages, and stop messaging anyone who asks you to.

Be cautious with links and requests in messages. We'll never ask for your password. Don't send money to someone you don't know, and don't pay for a Book a Stay booking outside Trip Tracka.

We don't routinely read messages. Our automated tools check some messages, for example to hide contact details in Book a Stay messages until a booking is confirmed and paid, and we may review messages that are reported to us or flagged by those tools.

Reviews help travellers make good decisions, so they must be genuine. When you review a place, a business or service in Marketplace, or a stay you booked through Book a Stay, you must:

Businesses and hosts may reply to reviews of their listings. Replies must be honest and respectful and must not include the reviewer's personal information.

We don't edit reviews, and we don't remove reviews just because they are negative. We may hide or remove a review that breaches these guidelines or the law, for example because it isn't based on a genuine experience, is discriminatory, includes personal information or was written by someone with a conflict of interest.

If you agree to share a review of Trip Tracka itself, we check it before it appears. We may feature a selection of reviews on our website, with the reviewer's first name and last initial. At the moment we only feature reviews rated 4 or 5 stars, so the reviews on our website don't show the full range of reviews we receive.

Anyone with an Account can leave one review of a Marketplace business or service, and we don't check that the reviewer has used it. Book a Stay reviews can only be left by the guest after a completed stay that was booked and paid for through Trip Tracka.

Only upload photos that you took or have permission to use, and that suit where you post them. For example, listing photos must show what you're offering, and review photos must be from your own visit.

Don't upload photos showing nudity, sexual content or graphic violence, or showing other people's documents or personal information, such as a licence, ticket or letter.

Respect local customs. Some Aboriginal and Torres Strait Islander places, and places elsewhere in the world, don't allow photography, or ask that images of people who have died not be shared. Follow signs and the wishes of Traditional Owners and local communities.

When you share a pin with the Community, make sure it is accurate and useful, and that people can visit the place lawfully.

Don't share pins that encourage people to trespass, enter closed areas, camp where camping isn't allowed, or damage the environment or cultural heritage. Don't pin private homes, or sensitive places, such as sacred sites or the locations of nesting birds or rare plants and animals, where sharing them could cause harm.

Trip journals and shared trips show where you have been. Use the visibility and location delay settings to control what other people can see.

Marketplace is for items, services and work that are useful to travellers. You can create up to 10 Marketplace and Work on the Road posts, including drafts, in any 24 hours.

Listings must be accurate, lawful and genuinely available, as our Terms of Service require. Show the real price, condition and location, and update or remove a listing when it is no longer available.

You must not list:

If you sell goods or provide services as a business, you must say so clearly in your listing and must not present yourself as a private seller. You must also comply with the Australian Consumer Law, or the consumer laws where you trade, including the consumer guarantees and the rules on displaying prices.

Trip Tracka isn't part of any Marketplace transaction. Check items and sellers before you pay, meet in a safe public place, and be wary of anyone who asks for a deposit to hold an item, payment by gift card or cryptocurrency, or to move the conversation to another app. Report anything suspicious.

Work on the Road lets businesses and Members post jobs, and lets Members offer their skills, including as volunteers. Posts are shown for 45 days and then hidden automatically. We remove phone numbers, websites, social media links and street addresses from a post's details and show only a general location, to within about a kilometre, so use the in-app chat to get in touch. Don't put contact details in the description.

If you post a job, you must:

Volunteer posts must be for genuine volunteer roles that don't replace paid workers.

If you're looking for work, never pay to get a job, keep a record of your hours and pay, and make sure the work fits any visa conditions you have. If you hold an Australian working holiday visa, unpaid or volunteer work generally doesn't count as specified work for a further visa, so check the Department of Home Affairs website before you rely on it. In Australia, the Fair Work Ombudsman can help with pay and conditions, including for working holiday visa holders.

Book a Stay listings, messages and reviews must follow these guidelines, the Book a Stay Booking Terms and the Book a Stay Host Terms.

Keep bookings and payments on Trip Tracka. Before a booking is confirmed and paid, don't share contact details or ask for or offer payment outside Trip Tracka. Our tools hide phone numbers, email addresses and links in messages about a listing until a booking is confirmed and paid, and flag messages that mention paying outside Trip Tracka for our team to review.

Hosts must treat every guest fairly and without unlawful discrimination. Guests must follow the host's rules and respect the property, animals and neighbours.

Reporting. If you see something that breaks these guidelines, please tell us by:

A person on our team looks at every report. We aim to review reports within 24 hours, and sooner where someone's safety may be at risk. We'll tell you when we've dealt with your report and, where we can do so without affecting anyone else's privacy or safety, what we decided and how to ask us to review it under clause 16.5. Please don't make false or malicious reports.

Blocking. You can block a Member from their profile. When you block someone, they are removed from your friends, neither of you can send the other friend requests, trips, pins, gear, packing lists or new messages in a one-to-one chat, including Marketplace and Book a Stay enquiries, you won't see each other's Community posts, comments, reactions, polls or photos, the Community notifications between you are removed, and they lose access to trip journals you share with friends. They aren't told that you blocked them.

If you're worried about your safety, contact the police. In an emergency, call 000 in Australia, or the local emergency number elsewhere.

Reporting illegal content. Anyone, including people who don't have an Account, can tell us about Content they believe is illegal by emailing support@triptracka.com. Please include where the Content is (such as a link or a screenshot), why you believe it is illegal, your name and email address, and a statement that you believe in good faith that your report is accurate and complete. You can also email us if you're unhappy with how we've handled a report or a safety concern.

In Australia, you can also report serious online abuse, cyberbullying of a child, and intimate images shared without consent to the eSafety Commissioner at www.esafety.gov.au.

We don't review all Content before it is published. We look at Content that is reported to us or flagged by our automated tools, and Content we come across ourselves. Our automated tools block links in Community posts and comments, check Marketplace and Work on the Road posts for some prohibited items, hide contact details in Book a Stay messages until a booking is confirmed and paid, and flag messages that mention paying outside Trip Tracka. A person on our team makes every decision to remove Content or to limit, suspend or close an Account.

If we reasonably believe Content or conduct breaches these guidelines, our Terms of Service or the law, we may take one or more of these steps, depending on how serious it is, whether it seems deliberate and whether it has happened before:

If we remove or restrict your Content, or limit, suspend or close your Account, we'll tell you what we did, which part of these guidelines, our Terms of Service or the law it relates to, the main facts we relied on, whether automated tools were involved, and how to ask us to review the decision. We won't do this where the Content was spam, or where we reasonably believe that telling you would put someone at risk, prejudice an investigation or be unlawful.

We may report Content or conduct to the police or other authorities where the law requires it, where we reasonably believe it is necessary to lessen or prevent a serious threat to someone's life, health or safety, or where we suspect unlawful activity and reasonably believe that reporting it is necessary, as our Privacy Policy explains. We may keep a copy of removed Content for as long as we need it to deal with the matter, as our Privacy Policy explains.

Asking for a review. If you think we got a decision wrong, email support@triptracka.com within 6 months after we tell you about it and tell us why. Where possible, someone who wasn't involved in the original decision will review it, and we'll tell you the outcome.

There is no tolerance on Trip Tracka for objectionable Content or abusive behaviour. When we find it, we remove the Content and, where appropriate, close the Account of the Member responsible.

We may update these guidelines from time to time, for example to deal with new features or new kinds of misuse. We'll publish the updated guidelines on this page with a new effective date. Because these guidelines form part of our Terms of Service, we'll give you notice of a change that materially affects you in a negative way, as our Terms of Service explain.

For questions about these guidelines, email support@triptracka.com or write to Trip Tracka, 17 Tobermory Boulevard, Ellenbrook WA 6069, Australia.