Trip TrackaKey points
- Most of the technologies we use are needed to keep you signed in, keep Trip Tracka secure and remember your settings. We don't set any cookies ourselves; we use your browser's storage instead.
- We use Google Analytics to understand how Trip Tracka is used and Sentry to find errors. On our website only, we use the Meta Pixel and Google Ads to measure our advertising on Facebook, Instagram and Google.
- If you visit from the UK, the EU, the EEA or Switzerland, we ask for your permission before using cookies and similar technologies for analytics, advertising measurement or referrals. Wherever you are, you can turn off analytics and advertising measurement using "Cookie choices".
- You can change your choice, or block and delete cookies and site data in your browser, at any time.
This summary is here to help you find your way around. It isn't part of the document, and the full text below is what applies.
Contents
1. About this policy
This Cookie Policy explains how Trip Tracka (ABN 44 880 354 959) ("Trip Tracka", "we", "us" or "our") and our service providers use cookies and similar technologies on our website at www.triptracka.com and in our mobile apps (together, the "Services"), and the choices you have about them.
This policy forms part of our Privacy Policy, which explains how we handle personal information more generally, including information collected using the technologies described here. Words defined in our Terms of Service have the same meaning in this policy.
2. What cookies and similar technologies are
Cookies are small text files that a website saves in your browser, so that it can recognise your browser as you move between pages or when you come back.
Local storage and session storage are areas of your browser, or of our app on your device, where the Services can save information. Information in session storage is removed when you close the browser tab or window. Information in local storage stays until it is removed by the Services, by you or by your browser.
Tags, pixels and scripts are small pieces of code supplied by a service provider that run when you use the Services. They can set cookies and send information about your visit, such as the page you viewed, your IP address and your browser type, to that provider.
In this policy, we call all of these "cookies and similar technologies". First-party technologies are used by the Services themselves. Third-party technologies are used by another company, such as Google or Meta, which may also recognise your browser when you visit other websites that use its services.
3. Why we use them
We use cookies and similar technologies for the following purposes:
- (a)Strictly necessary. To keep you signed in, keep the Services and your Account secure, prevent fraud, spam and abuse, process payments, send us a report when something in the Services breaks, remember your cookie choice and finish something you started before signing in, such as a purchase. The Services can't work properly without them, so they can't be turned off in the Services.
- (b)Preferences. To remember your settings, such as your language, light or dark mode, currency and map settings, and to make the Services faster, for example by keeping translations of on-screen text on your device.
- (c)Referrals. To remember the referral or affiliate code in a link you followed, so that the Member or affiliate who referred you is credited if you create an Account.
- (d)Analytics and performance. To understand how the Services are used, measure whether changes we make work, measure how quickly pages load and how often errors affect visits and, when something breaks, see what happened on the screen just before it.
- (e)Advertising measurement. To measure how well our advertising on other platforms, such as Facebook and Instagram, brings people to Trip Tracka, for example by counting the sign-ups and purchases that follow a click on one of our ads.
We don't use cookies or similar technologies to show you advertising from advertising networks in the Services, and we don't allow advertising networks to place them through the Services. The banner ads that Members on the Wanderer plan see are chosen by us. We count how many times each banner is seen and tapped without recording who saw or tapped it. Google Analytics also records banner views, taps and closes as part of its usual measurement, and your browser's storage remembers which banners you have closed and which banner to show next, as the table in clause 4.1 shows.
4. Technologies we use ourselves
We don't set any cookies ourselves. Our first-party technologies use your browser's local storage and session storage, or your device's storage in our apps. The table below lists them. An asterisk (*) stands for a part of the name that changes, such as an identifier.
| Name | What it does | Purpose | How long it lasts |
|---|---|---|---|
| sb-*-auth-token | Keeps you signed in to your Account | Strictly necessary | Until you sign out |
| tt-cookie-consent | Remembers your cookie choice, if you have made one | Strictly necessary | Until you change it or clear your browser storage |
| tt-consent-region | Remembers whether we need to ask for your cookie choice | Strictly necessary | Until you close the tab |
| pendingCheckout | Finishes a purchase you started before signing in or confirming your email | Strictly necessary | Until it is used, and it is ignored after 24 hours |
| pendingFriendInvite, pendingClaimStayId | Finishes a friend invitation or a Book a Stay listing claim that you started before signing in | Strictly necessary | Until it is finished, or until you close the tab |
| tt_checkout_session, tt_gift_checkout_session | Lets the page that confirms your purchase or gift purchase show it again if you reload the page | Strictly necessary | Until you close the tab |
| preferred_language, triptracka-language | Remembers your language, whether you chose it or we detected it from your browser | Preferences | Until you change it or clear your browser storage |
| triptracka_autoLocated | Remembers that the map has already been centred on your location during this visit | Preferences | Until you close the tab |
| tt:translate:* | Keeps translations of on-screen text on your device, so pages load faster in your language | Preferences | Until you clear your browser storage |
| outback-theme | Remembers whether you chose light or dark mode | Preferences | Until you change it or clear your browser storage |
| tt_pricing_currency | Remembers the currency you chose on our pricing page | Preferences | Until you change it or clear your browser storage |
| map.showGooglePlaces, map.showMyPins, map.hideTrips | Remembers your map settings | Preferences | Until you change them or clear your browser storage |
| tt_marketplace_location | Remembers the area Marketplace shows listings for, which can be your device's location if you have allowed Trip Tracka to use it | Preferences | Until you change it or clear your browser storage |
| tt-stays-rig-length | Remembers the vehicle or rig length you entered when searching Book a Stay | Preferences | Until you change it or clear your browser storage |
| tt-chat | Keeps a random code that links your browser to your website chat, so you can see our replies when you come back | Strictly necessary | Until you clear your browser storage. It is only created when you send a chat message |
| tt-chat-greeted | Remembers that the chat greeting has already popped up, so it isn't shown again | Preferences | Until you clear your browser storage |
| tt:customPackingTemplates:v1, tt:builtinPackingOverrides:v1 | Saves packing list templates you create or change | Preferences | Until you delete them or clear your browser storage |
| tt.sharedOrder.* | Remembers the order you put trips shared with you in | Preferences | Until you clear your browser storage |
| tt_install_prompted_* | Remembers that we have suggested installing our app, so we don't ask again | Preferences | Until you clear your browser storage |
| triptracka_ad_banner_closes, triptracka_ad_banner_turn | Remembers banners you have closed and which banner to show next | Preferences | Until you clear your browser storage, or until you close the tab |
| outback_ref_code | Remembers the referral or affiliate code in a link you followed, or that you entered when signing up, and when, so the person who referred you can be credited if you create an Account within the referral window | Referrals, or strictly necessary for a code you entered yourself | Until you first sign in on that device, you decline in Cookie choices (for a code from a link) or you clear your browser storage. A code older than the referral window isn't used |
| tt_reported_purchases, triptracka:verified-signup:* | Stops a purchase or a new sign-up from being counted twice in our analytics | Analytics | Until you clear your browser storage |
| soro-view-* | Counts each view of a blog article once per visit | Analytics | Until you close the tab |
5. Technologies used by our service providers
The service providers in the table below use cookies and similar technologies when you use the Services. Some of these cookies are saved under our website's address but are set and read by the provider's code.
| Provider | Names | What it does | Purpose | How long it lasts |
|---|---|---|---|---|
| Cloudflare | Security cookies such as __cf_bm, and Cloudflare Turnstile on our sign-up and blog comment forms | Hosts our website and protects it from bots and attacks | Strictly necessary | __cf_bm usually lasts 30 minutes |
| Stripe | __stripe_mid, __stripe_sid | Helps prevent fraud on payments made at checkout | Strictly necessary | __stripe_mid lasts 1 year and __stripe_sid lasts 30 minutes |
| Google Maps Platform | Set by Google | Shows maps, places, addresses and routes. Google receives your IP address and information about how you use the map | Strictly necessary for maps | Set by Google |
| Google and Apple sign-in | Set by Google or Apple on their own websites | Lets you sign in with your Google or Apple account | Strictly necessary | Set by Google or Apple |
| Sentry error reports | No cookies or storage | Sends us a report when something in the Services breaks, including the page, the type of browser and device, what went wrong and the steps that led up to it, so we can fix it | Strictly necessary | Not stored on your device |
| Google Analytics | _ga, _ga_C9ZB9L3M53 | Tells visits and browsers apart, so we can measure how the Services are used | Analytics | Up to 2 years |
| Sentry Session Replay and performance | sentryReplaySession (session storage) | Measures how quickly pages load and how often errors affect visits and, when an error happens, keeps a replay of the screen in the moments before it, with text, form entries and images hidden | Analytics and performance | Until you close the tab |
| Google Ads (website only) | _gcl_au, _gcl_aw, _gcl_gb | Remembers that you arrived from one of our ads on Google, so Google Ads can count the sign-ups and purchases that follow. It isn't used to choose which ads you see | Advertising measurement | Up to 90 days |
| Meta Pixel (website only) | _fbp, _fbc, and fr on Meta's own websites | On our website's public pages and checkout pages, measures visits, sign-ups and purchases that follow our ads on Facebook and Instagram. It isn't used on pages that show your Account, your trips or anything shared with you | Advertising measurement | Up to 90 days |
The names and durations in the table are set by each provider and may change. Each provider handles the information it receives under its own privacy policy, and some may use it for their own purposes, such as improving their services. You can read more in how Google uses information from sites and apps that use its services (opens in a new tab), and in the privacy policies of Meta (opens in a new tab), Stripe (opens in a new tab), Cloudflare (opens in a new tab) and Sentry (opens in a new tab).
Our Privacy Policy lists the service providers who handle personal information for us, and where they handle it.
Some addresses in the Services include a private code, such as the link to a trip shared with you, an invitation or gift code, or a sign-in or payment reference. We replace these codes before a page address is sent to Google Analytics or Sentry, and the Meta Pixel doesn't run on a page whose address includes one.
6. Your choices
If you are in the UK, the EU, the EEA or Switzerland. If you visit the Services from the United Kingdom, a country in the European Union or the European Economic Area, Switzerland, Gibraltar, the Channel Islands or the Isle of Man, we ask for your permission before we use cookies and similar technologies for analytics, advertising measurement or referrals. If we can't tell where you are, we treat you as if you are in one of those places. Until you accept:
- (a)Google Analytics doesn't load, so Google Ads doesn't measure your visit either;
- (b)the Meta Pixel doesn't load;
- (c)Sentry sends us error reports only, and doesn't keep replays of your screen or measure how pages and visits perform; and
- (d)we don't keep a referral or affiliate code from a link you followed on your device, or record your visit to that link. The person who referred you is still credited if you enter their code when you sign up.
If you accept, Google Analytics uses its cookies, Google Ads can measure visits that follow our ads on Google, Sentry can keep replays and measure how pages and visits perform, we remember a referral code in a link you followed and, on our website, the Meta Pixel loads. You can change your choice at any time using "Cookie choices", at the bottom of our website's main pages or in the Preferences tab of your profile. If you withdraw your permission, we stop using these technologies from then on and delete the Google Analytics, Google Ads and Meta Pixel cookies and any referral code saved under our website's address, but this doesn't affect anything that happened before.
Everywhere else. If you visit from anywhere else, we use the technologies described in this policy, including for analytics and advertising measurement, unless you turn them off. You can turn them off at any time by choosing Decline in "Cookie choices", at the bottom of our website's main pages or in the Preferences tab of your profile. We then treat you as clause 6.1 describes for visitors who haven't accepted, and delete the Google Analytics, Google Ads and Meta Pixel cookies and any referral code saved under our website's address. If your browser sends a Global Privacy Control signal, we don't load the Meta Pixel or use Google's advertising cookies. You can also use the options in clause 6.5.
Strictly necessary technologies are always used, because the Services can't work properly without them. If you decline, we remember your choice wherever you are, including if you travel to another country.
Other ways to control cookies and similar technologies.
- (a)Your browser. Most browsers let you see, block and delete cookies and site data, including local storage. If you delete our site data, you'll be signed out and your settings will be reset. If you block strictly necessary technologies, parts of the Services won't work.
- (b)Google Analytics. You can stop Google Analytics from collecting information about your visits to websites by installing the Google Analytics opt-out browser add-on (opens in a new tab).
- (c)Meta. You can control how Meta uses information from websites, including ours, to show you ads on Facebook and Instagram in your Meta ad preferences (opens in a new tab).
- (d)Do Not Track. Some browsers can send a "Do Not Track" signal. There is no common standard for responding to it, so our website doesn't currently change how it works when it receives one. We do respond to Global Privacy Control signals, as clause 6.3 explains.
In our apps. Our apps keep your sign-in session and settings on your device in the same way as our website, and use Google Analytics and Sentry under the same rules as our website. Our apps don't use the Meta Pixel, Google Ads or any advertising network. You can change your cookie choice in the Preferences tab of your profile in our apps, and you can remove what our apps keep on your device by signing out and deleting the app.
7. Changes to this policy
We'll update this policy when we change the technologies we use. We'll publish the updated policy on this page with a new effective date and, if a change materially affects you, we'll tell you in the Services.
8. Contact us
For questions about this policy or how we use cookies and similar technologies, email support@triptracka.com or write to Trip Tracka, 17 Tobermory Boulevard, Ellenbrook WA 6069, Australia.